Tag line: Contact Center Optimization Services that Deliver a Return On Investment (ROI)

[Heading] What We Do
Our offerings address the pressures placed on today’s contact centers, which are at the center of customer experience management.

Soaring Customer Expectations

Cost Pressures

More Channels, More Calls

Staffing Struggles and High Turnover

We partner with clients to relieve this pressure and unlock meaningful and measurable business impact.

Elevate Your Contact Center To Elevate Your Business

Empower Your Contact Center with Deep Insights

At CX JS Consulting, our solutions are tailored to address
three critical areas that pressure contact centers every day:

Agent Retention Optimization
We use patented predictive behavioral analytics to alert managers about potential agent burnout and turnover. This enables empathetic leadership for both on-site and remote agents, leading to longer agent employment, reduced costs, and an improved customer experience.

Customer Contact Optimization
We identify and measure the intentions behind customer contacts and prioritize strategic actions to enhance the customer experience, cut costs, and free up capacity for more valuable interactions, using a proven methodology.

CX Data Optimization Assessment
We assess and utilize the underutilized potential of your contact center systems and data to future-proof, optimize, and make more informed decisions that foster strategic growth.

Experience the CX JS Consulting Difference
Our commitment to integrity, service excellence, and continuous improvement delivers measurable results. Contact us today to explore how optimizing your contact center operations can improve agent retention, improve the customer experience, and drive strategic business growth.

Contact Us
We are the leading customer experience management consultancy specializing in maximizing ROI from CX programs with technology, telecommunications, and banking clients.