CX JS Consulting

GET A REAL Return On Investment (ROI) FROM YOUR CX PROGRAM

What We Do

Our Contact Center Optimization services address the pressures that harm the customer experience and the business, including;

Managing Soaring Customer Expectations
Cost Pressures
More Channels, More Calls
Staffing Struggles and High Turnover
Optimizing customer contact digital containment and resolution
Optimizing existing technology investments and CX data

We partner with clients to relieve these pressures and unlock meaningful and measurable business impact.

We are a capable and reliable solution to complex business challenges. We enable confident decisions that require a deep understanding of your customer and create simple plans for meaningful action.

YOUR CUSTOMERS WANT A BETTER EXPERIENCE

YOUR BUSINESS WANTS BETTER RESULTS

LET’S GIVE IT TO THEM

Agent Retention Optimization

Are you looking for ways to reduce agent turnover?

Are you struggling to manage a remote workforce of agents?

Would you like to know where to intervene with empathy and leadership?

This offering uses a patented predictive behavioral analytics engine to provide insights on agent wellbeing, including impending burnout, unplanned absences, and unexpected resignations, with the potential to extend agent employment and improve your team’s performance.

Customer Contact Optimization

Are you looking to decrease customer contact by 20% or more while improving CX?

Do you want to implement AI and digital solutions that your customers will embrace?

Are you addressing the underlying reasons for unwanted customer contacts?

Instead of relying on more staff or technology to deflect or contain customer contacts, challenge the causes of customer inquiries.

Not all customer contacts are valuable to your business or appreciated by your customers. Our service helps our clients take strategic steps to enhance the customer experience, cut costs, and free up capacity for higher-value customer interactions.

CX Data Optimization ASSESSMENT

Are you looking for ways to optimize the use of disparate and siloed operational and experiential data from your contact center(s)?

Do you want to better integrate and optmize your existing contact center technology estate before making new investment?

Our services offer a comprehensive evaluation of your CCaaS, UCaaS, IVR, CMD, and WFM technology stack. We provide a roadmap that outlines the current situation (NOW), desired future state (WHERE), and the path to get there (HOW).

Unlock the untapped potential of your contact center technology and data and improve decision-making by getting the most out of your CXM investments.

EXPERIENCE THE UNIQUE VALUE OF CX JS CONSULTING

Our offerings are designed to significantly enhance our clients’ business results while improving their customers’ experience. Our proven methodologies are technology agnostic and consistently deliver meaningful and measurable results.