About Jeff Sheehan

A DEEP COMMITMENT TO SERVICE EXCELLENCE

I am Jeff Sheehan, the driving force behind CX JS Consulting. With extensive experience in B2B and B2C customer acquisition, support, and retention in the technology, banking, telecom, and retail industries, I have acquired invaluable knowledge over the years, helping businesses connect with their customers.

My unique approach to customer experience management is rooted in the understanding that the contact center is a target-rich environment for finding and delivering important CX projects. This approach has proven to add value to businesses and improve the customer experience, even in the face of overwhelming demands.

Guided by my values of Integrity, Service to Others, and Continuous Improvement, my work has helped contact center leaders improve their operations through strategic automation, driving cost efficiencies, improving agent retention, and unlocking the power of their existing technology and data.

I am an active contributor to the global CX community and love helping other CX professionals add value to their organizations.

Please Follow, Connect, or Contact me on LinkedIn.

The Apple logo
Computer Sciences Corporation was one of the largest systems integration companies in the world and has since become DXC.
The logo for RSM, LLP the fifth largest accounting firm in the United States.
Motorola Solutions
NCR Corporation
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Throughout my professional journey I have had the opportunity to gain insights and best practices from esteemed global organizations, including the United States Army. These organizations are experts in customer experience, global customer service and support, managed services, digital transformation advisory, and banking.

I have added value as a trusted guide to the overall customer experience for notable brands including: Amadeus, Apple, AT&T, Biogen, KBC Bank Ireland, McDonald’s Canada, Microsoft, Motorola Solutions, NCR Corp., Regions Bank, Rich Products, Spartan Race, Telmex, Telus, WEX, and more.

Recognized Globally as a CX Thought Leader

Jeff Sheehan has been selected by Thinkers360 as a Top 25 Thought Leader for Customer Experience Management every year since 2018.
2024 CX Magazine award for being a Top CX Influencer

I have been internationally recognized as a CX Thought Leader by CX Magazine, Thinkers 360, CMS Wire, and Clootrack. Since 2018, I have been selected to judge panels in more than ten international CX Awards programs.

You can buy Jeff Sheehan's book on Amazon.

I’ve also authored the best-selling book “Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program.”

See what readers are saying…

Jeff will publish a new book in 2024 on finding the ROI in your CX projects.

I will release my new book on finding the ROI in Your Customer Experience Management Program in 2024.

Connect with Me: Let’s Elevate Your CX Together

Follow me for insights, and contact me to start a conversation on how I can support you in achieving your customer experience goals. Together, let’s elevate your customer experience to new heights!